Ottumwa Regional Health Center Urges Patients to Protect Their Personal Information

OTTUMWA – Ottumwa Regional Health Center has been made aware of a “caller ID spoofing” scam that is inappropriately using the hospital’s name. This type of scam involves a third party making it appear as though a call is coming from a particular entity, in this case the hospital. It has been reported that these calls are trying to sell durable medical equipment and requesting the person’s Medicare number.

While we are working with the appropriate groups to bring this to an end, these scams are difficult to trace and unwind. In the meantime, please remember:

  • Most reputable organizations will not call you at inappropriate hours. Ottumwa Regional Health Center will not place calls to patients before 8 a.m. or after 9 p.m., or anytime that the patient says is inconvenient to receive calls.
  • No one from Ottumwa Regional Health Center will call requesting personal information to try and sell you any products such as durable medical equipment or insurance plans. However, if a patient already has a scheduled procedure our
    pre-registration representatives will ask for patient’s personal information such as date of birth, street address and insurance information to verify his or her identity.
  • If you receive any call, email or text message from someone claiming to be with Ottumwa Regional Health Center or any organization that seems suspicious, hang up and call back the appropriate department of that organization to ensure the caller’s identity is valid.

We regret any concern this may cause any member of our community and appreciate your understanding.


About Ottumwa Regional Health Center

A part of LifePoint Health, Ottumwa Regional Health Center serves the community of Ottumwa and the citizens of Southeast Iowa. We are a regional health center providing a wide range of services including emergency medicine, critical care services, medical/surgical care, acute rehabilitation, obstetrics, and pediatrics, as well as specialty services such as cardiac catheterization, diagnostic and therapeutic radiological services, wound care, pain clinic, sleep lab, pathology, and so much more.